Refund policy

Shipping & Returns

At SOLOS, we want you to love every piece you receive. If something isn't quite right, we're here to make it right.

Returns & Exchanges

Change of Mind or Sizing Issues

We understand that sometimes things don't fit perfectly or aren't quite what you expected. That's why we offer hassle-free returns and exchanges on all regular-priced items.

Our Promise:

  • 30-day return window from the date you receive your item
  • Free returns - each customer receives up to three complimentary returns annually
  • Easy exchanges - swap for any in-stock item at no additional shipping cost
  • Full refunds available (original shipping fees are non-refundable)

Return Requirements: All items must be in their original condition - unworn, unwashed, unstained, and undamaged with all tags attached.

Processing Time: Once we receive your returned items, please allow 1-2 weeks for processing. We know waiting isn't fun, but we take care to inspect each return thoroughly to ensure the best experience for all our customers.

Contact Us - Our team is here to guide you through the process.

Replacements

Damaged or Incorrect Items

We take pride in our quality, but if something arrives damaged or we've sent the wrong item, we'll make it right immediately.

What We Offer:

  • Free replacement for any defects or shipping errors
  • No-cost return shipping - we'll provide the return label
  • Fast resolution - report issues within 14 days of delivery

Quick Resolution Process: To speed things up, we may ask for two photos showing the issue. This helps us understand what happened and ensures we can prevent similar issues in the future.

Contact Us -We're here to help resolve any problems quickly.

Shipping Information

Delivery Timeframes

Processing: All orders ship within 1-2 business days (pre-orders ship on the date specified on the product page)

Delivery Times:

  • Metro areas: 3-5 business days
  • Regional areas: 6-8 business days
  • Remote locations: Up to 14 business days
  • International: Varies by destination

Most customers receive their orders ahead of schedule - we work with reliable carriers to get your SOLOS pieces to you as quickly as possible.

Shipping Costs

Domestic (Australia):

  • Calculated at checkout based on your location
  • Free shipping on orders over $49

International:

  • Shipping costs calculated at checkout
  • Duties and taxes may apply depending on your country

Order Tracking & Support

Delayed or Missing Orders

While delays are rare, sometimes unexpected issues arise during shipping.

What to Expect:

  • Tracking information provided once your order ships
  • Proactive updates if any delays occur
  • Direct support line for any shipping concerns

Need Help? If your order seems delayed or you have any concerns, don't hesitate to reach out. We monitor all shipments closely and can quickly investigate any issues.

Contact Us

Questions about your order or need assistance with a return?

📧 Email: contact@solos.life
🕒 Response Time: Within 24 hours on business days

Our friendly team is here to ensure your SOLOS experience exceeds expectations, from the moment you place your order to the day you're wearing your favorite piece.

At SOLOS, we believe great customer service is just as important as great products. Thank you for choosing us.