Terms of service

Welcome to SOLOS.Life, owned and operated by Stag Brands Company Pty Ltd (ACN 663 091 816). By accessing and using our website at www.solos.life, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website.

1. Definitions

"SOLOS," "we," "us," or "our" refers to Stag Brands Company Pty Ltd, whose registered office is PO Box 127, Berwick, Victoria 3806, Australia.

"You" or "your" refers to the website user or customer.

"Website" refers to www.solos.life and all associated pages and services.

2. Website Use

2.1 General Use

  • The content on this website is for your general information and use only
  • Information is subject to change without prior notice
  • You may only use the website for lawful purposes consistent with the nature and purpose of our business
  • You must be at least 18 years old to make purchases, or have parental/guardian consent

2.2 User Accounts

  • You may create an account to enhance your shopping experience
  • You are responsible for maintaining the confidentiality of your account information
  • You must provide accurate and complete information when creating an account
  • We reserve the right to suspend or terminate accounts that violate these terms

3. Products and Orders

3.1 Product Information

  • We strive to display our products as accurately as possible
  • Colours may vary slightly due to screen settings and lighting
  • Product availability is subject to change without notice
  • All prices are in Australian Dollars (AUD) unless otherwise specified

3.2 Ordering Process

  • Orders are processed and dispatched within 1-2 business days
  • Pre-orders are dispatched on the date specified on the product page
  • We reserve the right to refuse or cancel orders at our discretion
  • Order confirmation does not guarantee product availability

3.3 Pricing and Payment

  • All prices include applicable taxes unless otherwise stated
  • We accept PayPal, credit cards, and debit cards
  • Payment must be received before order processing
  • Prices may change without notice, but confirmed orders maintain original pricing

4. Shipping and Delivery

4.1 Shipping Timeframes

  • Metro areas: 3-5 business days
  • Regional areas: 6-8 business days (up to 14 business days for some locations)
  • International shipping: Available with varying timeframes by destination
  • Delivery times are estimates and may vary due to circumstances beyond our control

4.2 Shipping Costs

  • Shipping costs are calculated at checkout based on destination
  • International shipping costs vary by location and will be displayed during checkout

5. Returns, Exchanges, and Refunds

5.1 Change of Mind or Wrong Fitting

  • Returns must be requested within 30 days of receiving your item
  • Items must be unworn, unstained, unwashed, and undamaged
  • Each customer receives up to three free returns annually
  • Original shipping fees are non-refundable
  • Exchange shipping is provided at no additional cost
  • Processing takes 1-2 weeks from when we receive returned items

5.2 Damaged or Incorrect Items

  • Replacements for defects or errors are provided at no charge
  • Issues must be reported within 14 days of receiving your item
  • We may request photographs to assess the issue
  • Return shipping labels provided for our errors

5.3 Refund Processing

  • Refunds are processed to the original payment method
  • Processing time varies by payment provider (typically 5-10 business days)

6. Intellectual Property

  • All website content, including text, images, logos, and designs, is owned by or licensed to SOLOS
  • Reproduction of website materials is prohibited without written consent
  • All trademarks not owned by us are acknowledged
  • Unauthorized use may constitute copyright infringement

7. Privacy and Data Protection

7.1 Information Collection

  • We collect personal information necessary to provide our services
  • This includes contact details, shipping addresses, and payment information
  • We may collect website usage data through cookies and analytics

7.2 Information Use

  • Personal information is used for order processing, communication, and service improvement
  • We may send occasional newsletters and marketing communications (opt-out available)
  • Customer reviews and testimonials may be collected and displayed

7.3 Information Sharing

  • We do not sell personal information to third parties
  • Information may be shared with service providers necessary for order fulfillment
  • We may disclose information as required by law

8. Customer Reviews and Content

  • Customer reviews and testimonials may be published on our website
  • By submitting content, you grant us permission to use it for promotional purposes
  • We reserve the right to moderate or remove inappropriate content
  • Reviews should be honest and based on genuine experience with our products

9. Limitation of Liability

9.1 Website Availability

  • We strive to maintain website availability but cannot guarantee uninterrupted access
  • We are not liable for temporary unavailability due to technical issues
  • Website content is provided "as is" without warranties of any kind

9.2 Liability Limits

  • Our liability is limited to the maximum extent permitted by Australian law
  • We are not liable for indirect, consequential, or special damages
  • For product-related issues, our liability is limited to replacement or refund of the purchase price

10. Third-Party Links

  • Our website may contain links to third-party websites
  • These links are provided for convenience only
  • We do not endorse or control third-party websites
  • Use of external links is at your own risk

11. Indemnification

You agree to indemnify and hold SOLOS harmless from any claims, damages, costs, or expenses arising from your use of the website or violation of these terms.

12. Governing Law and Disputes

  • These terms are governed by the laws of Victoria, Australia
  • Any disputes will be subject to the jurisdiction of Victorian courts
  • We encourage resolution of disputes through direct communication before legal action

13. Changes to Terms

  • We may update these terms from time to time
  • Changes will be posted on this page with an updated effective date
  • Continued use of the website constitutes acceptance of modified terms
  • Significant changes may be communicated via email to registered users

14. Sustainability and Ethical Practices

As part of our commitment to sustainability and ethical manufacturing:

  • We use organic and sustainably grown cotton
  • We partner with factories that ensure fair labor practices
  • We continuously work to minimize our environmental impact
  • These practices are integral to our brand values but do not create additional legal obligations under these terms

15. Contact Information

For questions about these terms and conditions, please contact us:

Email: contact@solos.life 
Address: PO Box 127, Berwick, Victoria 3806, Australia
Website: www.solos.life

16. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Last Updated: 03 June 2025

By using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.